Support
Get in touch
Write to haint180298@gmail.com. Fonder is made by one person, Trung Hai, and that is who answers, usually within two working days.
It helps to say which iPhone you have, its iOS version, and what you were doing when the problem happened. A screenshot helps most of all.
Purchases
What does the purchase unlock?
“Unlock everything” is bought once and opens every recipe, your own recipes, recipe import and sharing, and every recipe added later. It is not a subscription and nothing renews.
I bought the unlock and it is locked again
Tap any locked recipe to open the unlock screen, then tap Restore purchase. Use the same Apple ID you bought it with. This is also how to bring the purchase to a new iPhone.
I have a code
Open Settings in Fonder and tap Redeem code. The same button is on the unlock screen.
I would like a refund
Apple handles every payment and refund; we never see your payment details and cannot refund a purchase ourselves. Ask at reportaproblem.apple.com.
Camera and photos
The camera is black or will not open
Fonder needs permission to use the camera. Open the iPhone's Settings app, go to Fonder, and turn Camera on.
My photos are not in the Photos library
In Fonder's Settings, turn on Auto save to library. If it is already on, open the iPhone's Settings app, go to Fonder, then Photos, and allow Fonder to add photos.
I cannot change the recipe on an older photo
Fonder keeps each photo's original for 30 days so it can be developed again with another recipe, then removes the original to save space. The finished photo stays. Mark a photo as a favourite to keep its original for good.
What happens to my photos if I delete the app?
Deleting Fonder removes everything stored inside it. Photos already saved to your Photos library stay there.
The app
Which iPhones does Fonder work on?
Any iPhone running iOS 17 or later. Fonder shoots ProRAW on iPhones that support it.
Can I change the language?
Yes. Fonder is in English and Vietnamese: open Settings in Fonder and choose under Language. Recipe and film names stay as published.
Where do my photos go?
Nowhere. They are processed and kept on your iPhone and are never uploaded. The Privacy Policy has the detail.